FAQ

How do I reach SellShopee customer care?

You can write to us at info@sellshopee.com for any queries/ feedback about SellShopee or Contact Us : +91-0000000000


What is SellShopee helpline number?

Customer Care Contact Number: +91-0000000000, or you can write to us at info@sellshopee.com we team can reply you within 24hours and we'll be happy to help you in any way we can.


Returns

Return are Product within 10 days of product delivery. No return request can be placed after 10 days of product delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as books, magazines or other content related product cannot be returned. We also do not accept returns on products that are intimate or sanitary goods. No returns are allowed on beauty products.


Additional non-returnable items:

Gift Cards

Once your return product is received back at our hub and inspected, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed be processed directly to yourSellShopeeacount. In case of rejection of return no refunds will be processed. In case you wish to receive the product again. 2-way shipping charges of Rs. 100 would be applicable. The amount added to your wallet can be used to buy again from the app or can be cashed out to your bank account.


Cash out to bank account

You can cash out the amount refunded to your wallet by placing a request for the same from the app. You need to enter your account details in which you want us to transfer the amount. It typically takes 7-8 days to reflect in your bank account. Please note in case cash out amount is less than Rs 300 you can request cash out by mailing us your account details over email. Please mail us atinfo@sellshopee.com


Late or missing refunds

If you haven’t received a cash out yet, first check your bank account again.Then contact your bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@sellshopee.com


Shipping

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on pickup city of return package, the time it may take for product to reach our hub may vary.